TERMS OF SALES

 

Article 1: Reservation

Anyone wishing to stay at the hotel is recommended to book in advance. The reservation will not be confirmed until the hotelier has given his agreement. When making any reservation, the customer must pay a deposit or provide a credit card number. The hotel contract is deemed to have been concluded upon agreement between the parties. The reservations made on our site are effective after the debit of the reservation costs. If the payment is rejected, the hotel may cancel the reservation.

The hotel reserves the right to pre-authorize credit cards prior to arrival.

Article 2: Payment

 

The accommodation service is payable no later than the day of departure. For long-term rentals (1 week or more), notes must be paid weekly.
The Hôtel du Maine accepts the following bank cards: Visa, Eurocard-Mastercard, American Express. It is also possible to pay by cash.
A valid credit card number in the name of the customer will be required and a deposit of 90 euros will be retained as a guarantee on all reservations. A bank imprint is made as collateral. In certain cases, the imprint may however appear as a pending debit on the bank account associated with the card used. In rare cases, the authorization request may result in a debit by the Customer's bank even before the actual debit is effective. In this case, the balance will be automatically re-credited by the bank to the Customer and may possibly appear as a refund.
In the event that the client cannot provide a credit card number, we would be forced not to accede to their request for room rental.
The room rate is established by the day. Failure to pay will result in the immediate expulsion of the client subject to legal proceedings for the settlement of his due. In the event of a dispute, jurisdiction will be attributed to the President of the Civil Courts.
By application of article 2102 of the Civil Code, the customer cannot oppose the retention of his luggage if he refuses to pay.

 


Article 3: Tourist tax

The tourist tax is never included in the price of the reservation. It is in force in the town and payable locally. Amount in force in 2020 in Paris: € 1.13 per person per night.

Article 4: Cancellation / modification of reservation and commitment

In the event of modification or cancellation of a reservation, all customers are required to notify 48 hours in advance. Failure by the customer to notify within the time limits mentioned, he will have to pay the amount of the reservation as if he were staying. Any rental started is due in full.
Late arrivals or early departures cannot in any case give rise to a refund.
In case of cancellation or modification up to 2 days (48 hours) before the date of arrival (request made by email), the hotel does not charge any fees.
In case of late cancellation or modification (request made by email), the hotel requires 100% of the total amount of the stay
In case of no show, the hotel requires 100% of the amount of the stay and will be able to re-let the room.
In case of modification during the stay the hotel requires 100% of the stay.


"Non-refundable" reservation
- Full deduction of the amount of the stay at the time of booking, cannot be modified and cannot be canceled and cannot be exchanged. The hotelier can re-let a room without delay under the following conditions:
- Cancellation by the client.
- Modification of the reservation by the customer.
- Failure to present the client.
- Error by the client when booking (dates, quantity of rooms, type of room).

Any payment or direct debit made by bank card commits the customer not to make any cancellation of payment with his bank whatever the nature of the dispute. All commercial disputes must be the subject of an agreement between the hotel and the holder of the bank card, and will be completely independent of this debit card.

 

Article 4bis: Cancellation / modification of duplicate reservation

 

In the event of a duplicate reservation following an error by the client, the latter may modify / cancel the reservation made in error within 24 hours (excluding arrival the same day) following the reservation, for a supplement of € 30 linked to the operating costs of '' and this only if the reservation was made on our official website: www.hotel-du-maine.fr

 

Article 5: Access to rooms, departure and arrival

 

Anyone wishing to stay at the Hotel is required to make their identity known and that of the people accompanying them.
On arrival, unless the hotelier agrees, the client cannot demand to occupy the room before 2 p.m. The night rental ends at 11 a.m. (until 2 p.m. with a supplement of + € 30), regardless of the client's arrival time. A luggage service allows customers to leave their luggage at the reception of the Hotel
A bank imprint will be requested by the establishment upon arrival.
At the time of his departure, the client must hand over the key to his room as well as the night access badge at the reception. He is forbidden to take any object belonging to the hotel: he must notify the hotelier if he notices a mistake and send it back, otherwise he will be billed.

 

Article 6: Children and extra beds

 

Children under 3 years stay free of charge provided they use the bedding available in the rooms.
The hotel provides its customers with baby cots (children under 2), at an additional cost (€ 10 per night and per child).
Extra beds are not available.
The maximum number of cribs in a room is 1.
Supplements are not automatically calculated in the total amount of the reservation on the site and must be paid separately directly from the establishment.

 

Article 7: Pets

 

Pets are allowed in the hotel with a supplement of € 20 per night.

 

Article 8: Group

 

A reservation is considered as a group from 5 reserved rooms. A deposit of 50% of the total amount of the reservation will be requested at the time of booking to confirm the group. In the event of cancellation or modification up to 15 days before the date of arrival, the deposit will be refunded, excluding fixed cancellation costs of € 100.
The deposit will no longer be recoverable for any cancellation or modification less than 15 days before the arrival date.

 

Article 9: Degradation

 

The client must use the thing rented as a good father.
The rooms made available to our customers are checked, functional and in good condition. Our customers are invited to immediately report any breach to the hotel reception.
In the event of a problem, the client must incur civil liability. In case of damage, the hotel reserves the right to charge the customer the cost of repair or replacement. It is the same for any violation noted after the departure of the customer, the amount of compensation will be charged to the customer's card.
The hotel can demand in case of voluntary or involuntary deterioration of materials, objects, furniture belonging to the hotel full reimbursement with a penalty and damages from 1000 € to 2000 €.
The hotel may require, in the event of flooding or water damage, voluntary or involuntary, full reimbursement of the damage caused. In case of damage in other rooms, reimbursement of the nights of other customers will be required.
The hotel may require a cleaning fee if the room is left in an unsuitable condition. In case of deterioration of carpet, bedding, box spring, the hotel will require reimbursement of damage with a minimum flat rate of € 1000 for restoration and for the inability to be able to re-let the rooms.
In general, the customer will have to settle the damages caused directly to the hotel. He can call on his insurance (if he wishes to be reimbursed) for any voluntary or involuntary damage that he will cause during his stay.
All our rooms are non-smoking. The hotel reserves the right to claim the amount of one night's stay for additional cleaning costs from customers who smoke in their room. If the client wishes to continue smoking inside or outside the indicated areas, he will be asked to leave the hotel.
In the event of non-compliance with the hotel's internal regulations ( READ THE INTERNAL REGULATIONS ) the client will be invited to leave the hotel without being able to demand any refund. The hotel reserves the right to charge the amount of consumption not declared at the start as well as the damage in the room. This amount will be taken from the bank imprint provided upon booking. The hotel will have no obligation to notify the client but can provide an invoice upon request.

 

Article 10: Complaint

Any complaint about the quality of the services provided must be presented to the hotelier immediately.

Article 11: Mini safe

Identity papers and precious objects (watch, jewelry, means of payment, etc.) must be placed in the mini safe provided for this purpose. For larger items, a safe is available at reception.

Article 12: Forgotten business

Objects left or abandoned may be sold under the conditions provided by the law of March 31, 1896. If the customer requests the return of his business by parcel or mail, that if must be done with tracking and insurance for valuables. The shipment will be made after the customer has paid the shipping costs.

Article 13: Acceptance of the rules and general conditions of sale

The hotel's internal regulations apply to all reservations. Any stay implies acceptance of the special conditions and internal rules of the hotel. Failure to comply with the above provisions results in the immediate termination of the contract.


Read the rules of procedure

IN THE EVENT OF THE CUSTOMER'S NON-COMPLIANCE WITH ONE OF THESE CONDITIONS, THE HOTELMAN WILL BE OBLIGED TO INVITE THE CUSTOMER TO LEAVE THE ESTABLISHMENT IN THE MOMENT, WITHOUT ANY INDEMNITY.