TERMS OF SALES
Article 1: Booking
It is recommended to anyone wishing to stay at the hotel to book in advance and obtain the hotelier's consent. On the occasion of any reservation, the customer will have to pay a deposit or provide a credit card number. The hotel contract is deemed to be concluded upon agreement between the parties. Bookings made on our website are effective after the debit of booking fees. In case of rejection of the payment, the hotel may cancel the reservation.
The hotel reserves the right to pre-authorize credit cards prior to arrival.
Article 2: Payment
The housing benefit is payable no later than the day of departure. For long term rentals, notes must be paid weekly.
Hotel du Maine accepts the following credit cards: Visa, Eurocard-Mastercard, American Express. It is also possible to pay by cash.
By application of article 2102 of the Civil Code, the customer can not oppose the retention of his luggage if he refuses to pay.
A credit card number will be required as a guarantee.
Room rates are per day. Failure to pay will result in the immediate expulsion of the client subject to legal proceedings for the settlement of his due. In case of dispute, jurisdiction will be assigned to the judge of the civil court of Paris. In the event that the client could not provide this document, we would be forced to not access his request for room rental.
Article 3: Visitor's tax
The tourist tax is never included in the price of the reservation. It is in force in the municipality and payable locally. Amount 2019 in Paris: € 1.13 per person per night.
Article 4: Cancellation / modification of reservation and commitment
In case of modification or cancellation of reservation, all customers must notify 48 hours in advance. Failure by the customer to notify within the time mentioned, he will pay the amount of the reservation as if he lodged. Any rental started is due in full.
Delays on arrival or early departures can in no case give rise to a refund.
In case of cancellation or modification up to 2 days (48h) before the arrival date (request made by email), the hotel does not charge fees.
In case of cancellation or late modification (request made by email), the hotel requires 100% of the total amount of the stay
In case of no-show, the hotel requires 100% of the amount of the stay and will be able to re-rent the room.
In case of change during the stay the hotel requires 100% of the stay.
- Full deduction of the amount of the stay at the time of booking, non-modifiable and non-cancellable and non-exchangeable. The hotelier has the possibility of reletting a room without delay under the following conditions:
- Cancellation by the customer.
- Modification of the reservation by the customer.
- No presentation of the client.
- Error by the customer when making reservations (dates, quantity of rooms, type of room).
Article 4bis: Cancellation / modification of duplicate reservation
In the event of a duplicate booking due to an error on the part of the customer, the latter may modify / cancel the reservation made in error within 24 hours (excluding arrival the same day) following the reservation, subject to a surcharge of 30 € related to the operating costs. cancellation, and this only if the reservation has been made on our official website: www.hotel-du-maine.fr
Article 5: Access to rooms, departure and arrival
Anyone wishing to stay at the Hotel is obliged to make known his identity and that of the persons who accompany him.
On arrival, unless agreed by the hotelier, the client can not demand to occupy the room before 14H. The rental by the night stops at 11H (until 14H with a surcharge of + 30 €), regardless of the time of arrival of the customer. Luggage storage service allows guests to leave their luggage at the hotel reception
A bank account will be requested by the property upon arrival.
At the time of his departure, the customer must return the key of his room as well as the badge of access at night to the reception. He is forbidden to carry any object belonging to the hotel: he must warn the hotel if he sees a mistake and send it back, otherwise it will be charged.
Article 6: Children and extra beds
Children under 3 years stay free of charge when using existing bedding.
The hotel places at its guests' disposal baby cots (children under 2 years old), at a supplement (10 € per night and per child).
Extra beds are not available.
The maximum number of children's cots / cribs in a room is 1.
Supplements are not calculated automatically in the total cost of the reservation on the website and must be paid separately directly at the property.
Article 7: Domestic animals
Pets are allowed in the hotel with supplement.
Article 8: Group
A reservation is considered group from 5 rooms reserved. A deposit of 50% of the total amount of the reservation will be requested at the time of booking to confirm the group. In case of cancellation or modification up to 15 days before the date of arrival, the deposit will be refunded, excluding fixed cancellation fees of 100 €.
The deposit will not be recoverable for any cancellation or modification less than 15 days before the date of arrival.
Article 9: Degradation
The customer must use the rented thing as a good father.
The rooms available to our guests are verified, functional and in good condition. Our guests are invited to report immediately to the hotel reception any breach.
In case of problem, the customer will have to incur civil liability. In case of damage, the hotel reserves the right to charge the customer the cost of repair or replacement. It is the same for any infraction found after the departure of the customer, the amount of compensation will be charged on the customer's card.
The hotel may require in case of voluntary or involuntary degradation of materials, objects, furniture belonging to the hotel the full refund with a penalty and damages from 1000 € to 2000 €.
The hotel may require in case of flood or water damage, voluntary or involuntary, the full refund of damage caused. In case of damage in other rooms, the refund of the nights of other guests will be required.
The hotel may charge a cleaning fee if the room is left in a state that will be deemed unsuitable. In case of deterioration of carpet, bedding, sommier, the hotel will require the refund of damages with a minimum package of 1000 € for refurbishment and for the inability to re-let the rooms.
In general, the customer will have to pay the damages caused directly to the hotel. He can use his insurance (if he wants to be reimbursed) for any voluntary or involuntary damage that he will cause during his stay.
All our rooms are non-smoking. The hotel reserves the right to claim the amount of one night for additional cleaning costs to the guest who smokes in his room. If the guest wishes to continue smoking inside or outside the designated areas, he will be asked to leave the hotel.
In case of non-compliance with the rules of the hotel (available on site) the client will be asked to leave the hotel without being able to demand any refund. The hotel reserves the right to charge the amount of the unreported drinks at departure and the damages in the room. This amount will be taken from the bank imprint provided on booking. The hotel will have no obligation to inform the customer but can provide an invoice upon request.
Article 10: Complaint
Any claim on the quality of the services provided must be presented to the hotelier on the spot.
Article 11: Mini safe
The identity papers and precious objects (watch, jewels, means of payment, etc ...) must be placed in the mini safe provided for this purpose. For larger items, a safety deposit box is available at the front desk.
Article 12: Forgotten Cases
Items left or abandoned may be sold under the conditions provided for by the law of March 31, 1896. If the customer requests the return of his business by parcel or mail, that if it will be mandatory with a follow-up and insurance for valuables. The shipment will be made after the payment by the customer of shipping costs.
Article 13: Acceptance of the rules and general conditions of sale
The internal rules of the hotel apply to all bookings. Any stay entails the acceptance of the special conditions and rules of the hotel. Failure to comply with the above provisions will result in immediate termination of the contract.
IN CASE OF NON-COMPLIANCE BY THE CUSTOMER OF ONE OF THESE CONDITIONS, THE HOTEL WILL BE OBLIGED TO INVITE THE CUSTOMER TO EXIT THE ESTABLISHMENT IN THE INSTANCE WITHOUT ANY INDEMNITY.