Frequently Asked Questions

I want to reserve
I booked
The hotel
Our services
The Montparnasse District

How to book at the Hotel du Maine?
You can book your stay directly online on our website or by phone.
Where can I find the best deals at the Hotel du Maine?
The Hotel du Maine is committed to always offer the best rates on its official website.

Moreover, by booking on our website, you can book your breakfast and your arrival or departure by private shuttle from the airport (PARIS-CDG, PARIS-ORY).
v Choosing the live booking means having the assurance of having an answer to your questions!
What are the General Conditions of Sale at the Hotel du Maine?
To consult our General Conditions of Sales, click here.

Certain conditions are specific to your reservation, they are accessible at the time of your reservation and included on the confirmation of your reservation.
Why is a credit card requested at the time of booking?
On the occasion of any reservation, the customer must pay a deposit or provide a credit card number, in order to guarantee the reservation of his room during his stay.
Am I charged directly when I give my credit card number or will I pay at the hotel?
On the occasion of any reservation, the customer must pay a deposit or provide a credit card number, in order to guarantee the reservation of your room during your stay.

Hôtel du Maine reserves the right to pre-authorize credit cards prior to arrival. You will not be charged and will pay your stay at the hotel, unless otherwise stated in the description of the rate and conditions of sale, no later than the day of departure. For long term rentals, the notes must be paid weekly.
In the case of a non-refundable booking, the full amount of the stay will be charged at the time of booking.
How can I change or cancel a reservation?
To modify or cancel a reservation, we invite you to read the conditions of sale of the fare that you have booked on your booking confirmation because some bookings are modifiable and / or cancellable according to specific conditions.

- You have made a reservation directly on our website:

We invite you to contact our reception teams directly by email or telephone for any modification or cancellation request.

- You have made your reservation on another site:

Since the booking has been made through a different route than our official website, we invite you to contact the booking center directly for any changes or cancellations.
What are the General Terms and Conditions of the Hotel du Maine?
To consult our General Conditions of Sales, click here.

Certain conditions are specific to your reservation, especially for central booking, they are available on the site where you made the reservation.
I did not receive a confirmation at the end of my reservation
- You have made a reservation directly on our website:

Check your inbox to see if you have received a reservation confirmation email.
If you have not received an email, we invite you to check your spam / junk mail.
Contact our hotel directly by email or phone to verify the status of your reservation and obtain your reservation number.

- You have made your reservation on another site:

Since the reservation has been made through other means than our official website, we invite you to contact the booking office directly if you wish to receive a confirmation by email.
I lost my booking number, how can I get it back?
- You have made a reservation directly on our website:

Check your inbox to see if you have received a reservation confirmation email. If you have not received an email, we invite you to check your spam / junk mail.

Contact our hotel directly by email or phone to verify the status of your reservation and obtain your reservation number.

- You have made your reservation on another site:

Since the booking has been made via a different route than our official website, we invite you to contact the booking office directly if you would like to receive your booking confirmation by email.
I booked by internet, can I contact the Hotel du Maine directly to modify or cancel my reservation?
You can contact the hotel directly to modify or cancel a reservation made on our website.

If you have made your reservation on another site, we invite you to contact the booking center directly.

We encourage you to consult the conditions of sale of your reservation because some are modifiable and / or cancelable according to particular conditions.
Until when can I cancel my reservation on the Internet?
- You have made a reservation directly on our website:

For the maximum cancellation period for a booking, please refer to the conditions on your booking confirmation. The cancellation policy may vary according to the booked rate.

Please note, in case of late cancellation (less than 48 hours in advance), the hotel requires 100% of the amount of the first night (request made by email).

- You have made your reservation on another site:

Since the booking has been made through other means than our official website, we invite you to contact the booking office directly if you wish to know your cancellation policy.
How can I be sure that my reservation has been taken into account?
- You have made a reservation directly on our website and you have not received a confirmation email or reservation number:

We invite you to contact the hotel to validate the consideration of your reservation.

-You have made a reservation directly on our website and you have an 8-letter booking number:

We invite you to go to your "Personal Space", with your booking number and your PIN (available on your booking confirmation) to access your booking.

- You have made your reservation on another site:

Since the reservation has been made through a different route than our official website, we invite you to contact the booking center directly to find out the status of your booking.
I had an error message during my reservation: what should I do?
We invite you to contact us by email or telephone.
I have to cancel my reservation at the Hotel du Maine, can I be refunded?
We invite you to consult the conditions of sale associated with your rate in your email confirmation of booking, to know the terms of refund.

- You have made a reservation directly on our website:

in case of impediment, you can cancel / modify your reservation without charge, if the conditions of sale of your tariff allow it and up to two days before the date of arrival (request made by email).
In case of late cancellation or modification (request made by email), the hotel requires 100% of the amount of the first night.

Please note that some rates do not allow cancellation, exchange or modification of the reservation. The total amount of the reservation will be charged at the time of booking.

- You have made your reservation on another site:

Since the reservation has been made through other means than our official website, we invite you to contact the booking office directly for refund terms.
I have to change my reservation during my stay, can I be reimbursed for the end of my stay?
In case of impediment or change during the stay, the Hotel requires 100% of the amount of the stay.
I did not show up after my reservation, will fees be applied to my credit card?
In case of no show, the Hotel requires 100% of the amount of the stay and will have the possibility to re-rent the room.
I have been charged several times for the same reservation: what should I do?
We invite you to contact our Hotel by email or by telephone who will carry out all necessary investigations.
I was not refunded following the cancellation of my reservation?
We invite you to consult your booking confirmation.

Certain reservations are indeed modifiable and / or cancellable according to particular conditions, others are non cancellable and non modifiable.

In the event that the cancellation of your reservation has been accepted, there may be a delay between the time of your refund and the cancellation.
From what time can I take possession of my room?
The Hotel du Maine offers an arrival from 14h.

Nevertheless, if you want to enjoy your room earlier, we offer "early check-in" extra on our official website or on request by email or phone. Simply select this service before confirming your reservation.

This service is paid and subject to the hotel's price conditions.
Until what time can I take possession of my room?
The Hotel du Maine's reception is open 24 hours a day and a night watchman will take care of the reception and check in at any time of the night.

Nevertheless, we recommend that you notify our teams in Reception of your late arrival to avoid any misunderstanding that would suggest a no show.
Is it possible to keep your room longer on the day of departure?
The Hotel du Maine offers a departure until 11am. However, if you wish to enjoy your room longer, we offer "late check-out" extra on our official website or on request by email or phone.

Simply select this service before confirming your reservation.

This service is paid and subject to the hotel's price conditions.
Until what time does the hotel keep my room?
The hotelier has the possibility of reletting a room without delay under the following conditions:

- cancellation by the client
- modification of the reservation by the client
- no presentation of the client
- error by the customer when booking (dates, quantity of rooms, types of rooms)
How to book activities during my stay?
In order to facilitate the stay of its customers, the Hotel du Maine proposes the reservation of certain activities directly at the Reception.

We invite you to contact our teams directly by email or phone to find out more.
What are the opening hours of the Hôtel du Maine?
The Hotel du Maine welcomes you 24 hours a day, from Monday to Sunday.
Which languages are spoken at the Hotel du Maine?
The Hotel du Maine welcomes you in French, English and Spanish.
How many rooms does the Hôtel du Maine have?
The Hotel du Maine offers you 31 Standard, Premium, Deluxe and Superior Twin rooms, all decorated in a modern style with a flat-screen TV, en-suite shower room (with hairdryer) and wifi.
How many people can occupy a Standard, Premium, Deluxe and Superior Twin Room?
Standard Rooms are ideal for those traveling alone.

The Premium and Deluxe rooms have double or twin beds and are ideal for couples or couples. They can accommodate a baby cot (on request and with extra charge) but no extra bed.

Twin Superior rooms have twin beds.
Does the Hotel du Maine provide cots?
Yes, the hotel offers baby cots, available at a supplement (10 euros per night) in the limit of 1 baby bed per room.

Nevertheless, as these are limited in number, we invite you to contact the Reception to reserve yours.

Children under 3 years old can also stay for free using the bedding available in the room.
Does the Hotel du Maine provide extra beds?
No, the Hotel du Maine does not have an extra bed.
Do rooms have safes?
Yes, all rooms at the Hotel du Maine have a safe.
Is the Hotel du Maine a smoking establishment?
No, the Hotel du Maine is completely non-smoking and there are no smoking rooms.

In accordance with the decree n ° 2006-1386 of November 15, 2006 setting the conditions of application of the prohibition of smoking in places assigned to collective use, smoking in the hotel exposes you to an additional billing of € 90 and / or lawsuits.
Does the Hotel du Maine have connecting rooms?
No, the Hotel du Maine does not have connecting rooms.
How are the shower / bath rooms equipped?
As a 2-star hotel, the Hotel du Maine offers its guests in the shower / bath rooms a hairdryer, towels and toiletries (shower gel and shampoo).
Are the rooms equipped with private shower / bath rooms?
All rooms at the Hotel du Maine have their own shower room / bath, adjoining the room.
Does the Hotel du Maine offer Internet access? Is it free?
Wi-Fi access is available in all rooms and public areas of the hotel. Wifi access is free.
What services are offered at the Hotel du Maine?
You will find this information in the Services tab of the official website of the hotel.
Does the hotel have parking?
No, the Hotel du Maine does not have parking.

Nevertheless, there are several car parks within a 5-minute walk of the hotel, at the Montparnasse station.
Is breakfast included in my reservation?
Except for certain rates (Breakfast included 1 person, Breakfast included 2 persons), breakfast is not included in the bookings.

However, you can book your breakfast on our official website when you choose your room or after the reservation, by completing the pre-stay questionnaire that we send you.
At what time is breakfast served?
At the Hotel du Maine, breakfast is served between 7am and 10am.
Can I leave my luggage at the hotel after returning my room?
After paying the bill for your room, you can leave your luggage at the hotel reception.

Attention, the reception declines all responsibilities in the event of theft or deterioration of the luggage.
Do you accept animals?
Pets are allowed at the Hotel du Maine with a supplement.
Can I return at any time of the night? Is there a night watchman?
The reception at Hotel du Maine is open 24 hours a day.

A night watchman ensures the reception at any time of the night.
Does the Hotel du Maine offer rooms all year long?
Our hotel is open all year.
Do you have a loyalty rate?
Yes, the Hotel du Maine offers preferential rates to thank its loyal customers. To benefit, please contact us by email or phone.
How to reach the Hotel du Maine?
You will find this information on the Location tab of the hotel's official website.
What to do in the vicinity of the Hotel du Maine?
The Hotel du Maine is located in the heart of the Montparnasse district. Nearby you will find the Montparnasse Tower, the Catacombs of Paris or the Montparnasse Cemetery.

To discover also, at some metro stations, for the amateurs of museums and history the Cathedral Notre Dame of Paris, the Louvre, the Museum of Orsay; and for shopping lovers, Galeries Lafayette, Printemps Haussmann or the Champs Elysées. Or Disneyland Paris!
I come for business, how far from the hotel are the main exhibition and convention centers?
The Hotel du Maine is located at:

- 15 minutes by metro from the Parc des Expositions (Paris Expo Porte de Versailles), accessible directly by line 12.
- 30 minutes by metro from Palais des Congrès Porte Maillot.
- 1 hour by RER from the Parc des Expositions Paris Nord Villepinte.
Can we go shopping next to the hotel?
The surroundings of the Hotel du Maine offer many shopping opportunities, at the shopping center of the Montparnasse Tower, the rue de Rennes or the district of Saint-Germain-des-Prés.
A few metro stations from the hotel, you can also go shopping at Galeries Lafayette, Printemps Haussmann or the Champs Elysees.
What is the nearest metro / train station and how long is it from the hotel?
The nearest metro station to the Hotel du Maine is Gaieté station on line 13, less than 500 meters from the hotel.
A 10-minute walk from the Hotel, you can also reach the station / Montparnasse station and benefit from lines 4, 6, 12 and 13 and transilien to Versailles.
What is the nearest airport?
Orly airport is the closest airport to the Hotel du Maine.
How to reach the Hotel du Maine from Paris-Orly or Paris-CDG airport?
It is possible to arrive by public transport (RER and metro) from Paris-Orly or Paris-CDG airport. You can also book your private shuttle for an arrival in peace.
This service is paid and subject to the hotel's price conditions.
We invite you to get closer to our teams in Reception to book your shuttle and / or return.
Are there restaurants to recommend nearby?
Many restaurants are located near the Hotel du Maine, our reception teams will be happy to inform you.
Is the neighborhood safe at night?
The Montparnasse district is a very lively area but safe day and night.

Nevertheless, Paris is a big city, very touristy, so caution is required to avoid any trouble. It is recommended:

- do not carry all your papers and money in one bag and go out with the minimum necessary;
- keep in a safe place (in the hotel room's safe, for example) your money, passport or identity card (only travel with a photocopy when traveling).
Contact Us
You have not found the answer to your question ?
Our reception teams are at your disposal.
hoteldumaineparis@gmail.com + 33 (0) 1 43 22 00 67